Shipping & Delivery Policy

At Lotus Cycles Private Limited, we are committed to provide high-quality mobility solutions and products that become an inseparable part of our customers’ lives while helping them enjoy and have fun while cycling. We ensure that every product that is ordered from us reaches our customers in the best shape right out of the box. To provide you a seamless ordering and product experience, all of our deliveries are governed by this shipping and delivery policy. 

Shipping Charges

Please note that we do not provide Cash-on-Delivery (COD) on our orders. We accept orders that you place online or via our website and levy no shipping or delivery charge on pan-India deliveries. Feel free to explore the website and pick the product that you like and order it online and we will process it and deliver it to you. 

Delivery Time

We have partnered with the country’s top-tier logistics and shipment partners that ensure that every product that is shipped is delivered in the best condition. Due to our strong ties with delivery partners, we are able to deliver each product within 10-15 business days. All our deliveries are handled with utmost care and come with tracking and updates for our customers. 

Packaging

All of our orders are packed with industrial grade coverings and packaging material that ensures that you receive the order in perfectly stable and unaltered condition just like you order from the website. All of our deliveries follow the safety and information standard for your convenience. 

If the product gets damaged during delivery 

If due to some unforeseen circumstances, the shipment gets damaged or you see it damaged or tampered with, do not accept the product. Instead, call our customer care representatives or get in touch with us through the links on our contact page and our representative will quickly address your issue. 

NOTE: This policy may be altered with or without prior communication at the sole discretion of Lotus Cycles Private Limited. The user is requested to check with this page and website to stay updated with the policy changes. 

Thanks so much for ordering with us! We look forward to serving you with the best products.